Focus on efficiency created an environment where client satisfaction soars
Eden Prairie, MN, June 30, 2015 (Newswire.com) - van Wagenen launches lean consulting for clients. The move supports increasing focus on customer satisfaction as a key differentiator when it comes to competition among Finance Companies, Credit Unions & Banks.
“Lean methodology is frequently misunderstood,” says Jonathan Solseth, van Wagenen Senior Vice President of Operations and Six Sigma Black Belt. He goes on to share; “Lean is the backbone that fuels continuous improvement in any business process and enables companies to grow and improve year over year.”
The new offering from van Wagenen brings lean expertise with a specialization in banking and finance together with banking industry leaders to educate and provide a roadmap for improvement. The focus is always on finding ways to improve processes that will ultimately equate to improvements in client experience.
The trend toward doing more with fewer resources continues. “Lenders need to figure out how to grow in spite of shrinking budgets,” adds van Wagenen President, Randall Rempp. “Lean is having a big impact on how our business runs and it only makes sense to share that experience into our clients’ organizations as well.”
Solseth continues the conversation saying, “Small changes can have a big impact. A lot of what lean is about is facilitating ways to have meaningful conversations about what is happening in the organization and accepting that there are always going to be challenges to overcome and improvements to be made.”
Meetings on lean are currently available to van Wagenen clients. The service will expand beyond the current client base in the coming months.
About van Wagenen
For more than 78 years van Wagenen has been a trusted business partner to lending institutions managing risk and increasing profitability in a complex, ever changing regulatory environment. Industry leading customer service, collateral insurance tracking, RecoveryPro claims processing and lender placed insurance programs help lenders of all sizes mitigate risk, ensure compliance, and minimize charge-offs.
van Wagenen Financial Services
(952) 833-9100 or (800) 437-5171